Frequently Asked Questions

If you place your order before 3pm Monday to Friday, it will be dispatched from our US warehouse on the exact same day.

We use FedEx tracked delivery, which typically takes 2–4 business days for the Continental US. Deliveries to Alaska, Hawaii, and Puerto Rico may take an additional 1-3 days.

As soon as your eBike is handed over to FedEx, you will receive an email and an SMS containing your tracking link. You can also visit our Track Your Order page at any time and enter your order number.

Standard delivery to the Continental US is completely free. Any remote-area surcharges (e.g., for Hawaii or Alaska) are calculated dynamically at checkout, so you will always see the full price before you pay.

This depends entirely on the model configuration you purchase and your local state laws:

• Street-Legal Model: If you purchase the 750W continuous limit configuration, it complies with standard US Class 2/3 e-bike rules in most states. You generally do not need a license, registration, or insurance. You can usually ride it anywhere a standard bicycle is allowed. Riders must typically be 16 or older.
• Off-Road Model: This configuration exceeds standard street-legal limits (20mph / 750W). In many states, it is classed as a motor vehicle or moped. It may be illegal to ride this model on public roads, bike paths, or sidewalks without proper registration. It is sold strictly for use on private land with the landowner's permission.

For the street-legal models, the motor is electronically locked to provide a continuous rated output of 750W, keeping it compliant in most US states. However, the motor hardware itself is highly capable, allowing it to easily handle steep hills (up to 30° inclines) without struggling.

Your eBike arrives 85% pre-assembled in the box. You will just need to:

• Attach the front wheel
• Bolt on the handlebars
• Screw in the pedals
• Adjust the seat height

We provide a multi-tool and a printed English manual in the box. Most customers are ready to ride in under 45 minutes.

Yes. The battery locks securely into the frame with a physical key. Simply unlock it, unclip it, and carry it indoors to charge. This is perfect if you live in an apartment or park the bike in a cold garage. You can also charge the battery while it remains attached to the bike.

Yes. The Norvuo eBike is IPX4 water-resistant, meaning it can easily handle typical rain, puddles, and damp conditions.

Note: IPX4 does not mean waterproof. Do not submerge the bike in deep water (like a river crossing), and never use a high-pressure jet wash directly on the electrical components.

The total safe payload capacity is 330 lbs (150 kg). This weight includes the rider, any passenger on the built-in rear seat, and any cargo you are carrying.

We want you to be 100% confident in your purchase. You have 30 days from delivery to test the bike. If it doesn't meet your expectations, contact our support team. We will help you arrange a return and issue a full refund once the bike is inspected.

This guarantee operates alongside your standard consumer rights.

We offer a comprehensive warranty supported directly from our US base:

• 2 Years: Frame and Motor (against manufacturing defects)
• 1 Year: Battery pack

Standard wear-and-tear components (like tires, brake pads, and cables) or damage caused by improper use or extreme off-roading are not covered.

Yes! Unlike marketplace sellers who ship from overseas, we stock replacement parts right here in our US warehouse. Whether you need new brake pads, inner tubes, a replacement charger, or an extra battery, you can order them directly from us.